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| Tele Marketer (Administration) | |||
|---|---|---|---|
| Country | Afghanistan | Province | Kabul, |
| Categories | Customer Service, | Type | Full Time |
| Post Date | 2021-06-10 | Close Date | 2021-06-25 |
| Vacancy No | 3 | Gender | Female |
| No Of Jobs | 1 | Contract Duration | 3 Months probational period with one year contract extension, conditional to satisfactory performance and budget availability |
| Education | Bachelor | Experience | 1 year |
| Organization | Temp Business | Salary | As per company policy |
About Company
About Imran Logistics: Logistics, Transportation, Forex, Online Trading, Local Payments and International Payments Systems
Job Description
General Purpose:
Answer incoming calls from applicants to answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Tasks and Responsibilities:
Answering calls and giving detailed information.
Handle applicants’ inquiries both through telephone and by email.
Searching for required information using available resources.
Managing and resolving applicants’ complaints.
Providing applicants with service information.
Entering information of new applicant into the system.
Process and follow ups of the complaints.
Identifying and handling priority issues.
Routing the calls to appropriate resources.
Follow up of applicants’ calls.
Documenting all call information according to the standard operating procedures
Completing call logs.
Producing call reports.
Job Requirement
Academic Qualifications / Required Experience:
Following experience and qualifications are required for this position:
Diploma or equivalent.
Proficiency in relevant computer applications and call center systems.
Proficient typing skills.
Knowledge of routing calls.
Proven track records.
Required language skills.
1 year experience
Key Competencies:
Fluency in Dari, Pashto and English languages.
Communication skills.
Persuasiveness.
Problem solving.
Adaptability.
Tenacious.
Negotiation skills.
Stress tolerance.
High energy level.
Competencies:
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to gather data, compile information, and prepare reports.
Skills in record maintenance.
Ability to use independent judgment and to manage and impart confidential information.
Skill in organizing resources and establishing priorities.
Conflict resolution and/or mediation skills.
Knowledge of office management principles and procedures.
Skills in the use of database management, word processing, spreadsheet, and/or presentation software.
Knowledge of human resources principles and practices.
Effective verbal and written communication skills.
Knowledge of administrative policies and procedures implemented in company.
Knowledge of Dari, Pashto and English languages is required.
Submission Guideline
Note: Only Female Candidates can apply.
Please submit your CV 's to undisputed.284@gmail.com & CC to cvcompany26@gmail.com before 25/06/2021 4:00 pm