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| Customer Services Agent (Roster) | |||
|---|---|---|---|
| Country | Afghanistan | Province | Kabul, |
| Categories | Customer Service, | Type | Full Time |
| Post Date | 2023-06-25 | Close Date | 2023-07-04 |
| Vacancy No | GAAC-GH-004/23 | Gender | male female |
| No Of Jobs | 0 | Contract Duration | One Year (extendable) |
| Education | Must have bachelor’s degree in business administration or related | Experience | Minimum 3 Years of Relevant Work Experience |
| Organization | Opportunities for you | Salary | Based on Organization Salary Scale |
About Company
About GAAC Holding: GAAC Holding Afghanistan is a subsidiary company of GAAC Holding SPV LTD, a UAE based company of global best in class partners with specialist in airport management and extensive experience working in emerging markets. With circa 1,000 employees in Afghanistan, GAAC provides ground handling and aviation security services in different international airports, including Kabul, Heart, Kandahar and Mazar-e-Sharif.
Job Description
To provide a consistent quality service to all passengers at any designated area (check-in and boarding gates) that is consistent with GAAC’s high service standards. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organization (ICAO) and Local Airport Authorities.
- Display excellent customer service skills, teamwork and understanding to achieve customer satisfaction.
- Strive as part of a dedicated team to avoid complaints and earn compliments.
- Ensure excellent discipline and grooming standards are displayed at all times while on duty.
- Ensure all equipment used at the designated work location is in good working order and report if any fault to the Passenger Services Duty Manager/ Supervisor.
- Ensure that the system integrity while using workstations is maintained by always observing recommended best practices on passwords etc.
- Must always be thorough whilst checking passenger documents like visa, ticket, passport etc to avoid any error.
- Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken.
- Attend to passengers and raise reports for mishandled baggage or property irregularity, update systems regularly and respond to passenger queries.
- Ensure that left behind baggage or baggage receive for transfer are dispatched to the stations concerned as per the airlines and security procedure.
- Ensure that the delivery of claimed baggage is done against proper documents and as per the airline contracts.
Job Requirement
- Must have bachelor’s degree in business administration or related
- Minimum 3 years of relevant work experience
- Sound understanding of ICAO safety and security standards
- Analytical mind with strong conceptual and problem-solving skills
- Ability to work under pressure
- Agree to work on shifts -- flexible timing as per the operational requirement
- Excellent communication skills; Fluent in English, Dari/Pashto – written and spoken
- Computer skills; MS office packages
- Certification in the relevant field is desirable
Submission Guideline
- Those who fulfil the above-mentioned criteria should send their updated CVs to below submission email.
- Please mention vacancy number, position title along with province name in subject line of your email or your application may not be considered.
- Please do not send heavy size documents (i.e. Tazkira, education and work certificates)
- You are required to fill out the application form following the link https://forms.office.com/r/Rp3hsSaT6u or your application will not be considered.
- Only shortlisted candidates will be called for the next stage of recruitment.
- No application will be accepted after the closing date.