$
| Call center officer | |||
|---|---|---|---|
| Country | Afghanistan | Province | Kabul, |
| Categories | Customer Service, | Type | Full Time |
| Post Date | 2024-05-15 | Close Date | 2024-05-28 |
| Vacancy No | Mega-104- 2024 | Gender | Male |
| No Of Jobs | 1 | Contract Duration | 1 - Year with Possibility Extension |
| Education | Bachelor’s degree in public communication management, Journalism and Social Sciences or related fields. | Experience | Minimum 4 years of relevant in customer service field |
| Organization | Opportunities for you | Salary | Based on MAR Salary's Scale |
About Company
About the Mega Appliances LLC Mega Appliance Service Company was established in the United States of America in 2016 to provide repair and installation services for electrical appliances and machines, and is engaged in providing services in the commercial and residential sectors. The mentioned company has 8 years of working experience in the fields of repairing all types of electrical appliances in the two states of California and Texas and has more than a dozen of technical experts and administration staff in the host country in Afghanistan and it is constantly growing.
Job Description
Job summary
The call center officer will respond to the calls from the clients to all project and provide the information about company to customers and clients.
Responsibility of jobs:
- Development of work and management plans in accordance with the general plans of the company.
- Management of resources and material or physical facilities of the company.
- Controlling the technical employees during the performance of duties and responsibilities and reported to the management of the company's call center
- Coordination with all of the team work
- Receive the call and make appointment with the customer for provide services
- Collection the information to the customer and sent for the technical staff
- Providing communication and providing resources and facilities to technical employees (technicians) during their duties
- Received and Seles the part to needed for the technician’s staff
- Complete the information and the characteristic of re-scheduled jobs for the technician in the relation software
- Follow-up the re scheduled jobs for the technician and provide reports the duration development for the call canter manager
- Recognize the chart of Daly work for the technician staff
- Completing the forms required by insurance or warranty companies.
- Obligation and commitment to the tasks assigned by the department manager and completing them as soon as possible.
- Implementation of other duties in accordance with the legal documents and company protocols.
Job Requirement
Experiences:
- At least four years of experience in a call centre
Other skills:
- Computer knowledge, database and understand and basic IT knowledge,
- Excellent organizational, interpersonal and teamwork skills
- Excellent problem-solving and communication skills,
- Solid customer focus and should be able to operate well in teams,
- Excellent written and verbal communication skills in English language,
- Keep conversations clear and productive helping both resolution of client’s issues as well as creation of a good impression.
- Having skills in Microsoft Office and Internet programs
- Have proficiency in English language
Submission Guideline
Interested candidates can apply by sending their CV and cover letter to this email address