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| Brand Ambassador Team Leader (BTL) | |||
|---|---|---|---|
| Country | Afghanistan | Province | Herat, |
| Categories | Sales, | Type | Full Time |
| Post Date | 2024-06-13 | Close Date | 2024-06-15 |
| Vacancy No | N/A | Gender | Male |
| No Of Jobs | 1 | Contract Duration | One Year (Extendable) |
| Education | The position holder must be at least high school graduated and holding University degree is preferred. | Experience | Holding minimum two-years’ experience in customer service, sales and marketing or similar field |
| Organization | Opportunities for you | Salary | As per company salary scale |
About Company
About Kabul Sky Scraper (KSS), MTNA Mobile Money Project: Kabul Skyscraper Services “KSS” is a private limited company registered with Afghanistan Ministry of Commerce, working in many sectors providing services and consulting International Development Agencies and Government in Afghanistan. As well as, resulting our hard work and diligence, KSS could successfully achieved certification of ISO 9001 in 2008 and ISO 27001 in 2013. KSS exclusively operating in five main services such as HR Outsourcing, Project Management, Mass Communication, Logistic, and Cleaning & Maintenances Services. Kabul Skyscraper Services aims to provide effective & excellent Services to national & international companies in Afghanistan. At KSS we have expert staff, follow effective management procedures & used latest technology, which allows us successfully, achieved the client’s high level of desires.
Job Description
- Recruiting and training new and old BA staff within the assign sales territory on required tasks.
- Assign specific tasks to BA team members in accordance to the monthly sales targets.
- Ensure the BA teams solves customer complaints and issues their report while activating MoMo service.
- Preparing and delivering the daily and monthly sales reports for the assigned BAs.
- Assisting with the BAs to find new customers in their territory, ensure BAs have complete knowledge of the MoMo products and services.
- Ensure the BAs always have enough SIM stock and float for new acquisition.
- Provide regular constructive feedback to the BAs on the issues been observed and reported.
- Ensure the BAs properly register the new /existing subscribers according to the ATRA and central bank rules, regulation and requirement and ensure the physical registration forms are stored and delivered to the archive team on time.
- Educate the BAs upon the positive customer relationship management in order to maintain a decent service delivery to acquire best customer satisfaction and experience.
- Motivate BAs for new MoMo acquisition through regular education on potential markets and customer demands.
- Ensure the BAs are reporting ground challenges and markets issues, competition movements to the team leader in order to provide detailed market analysis and MoMo acquisition challenges to the senior management and suggest solution accordingly.
Education:
The position holder must be at least high school graduated and holding University degree is preferred.
Experience:
Holding minimum two-years’ experience in customer service, sales and marketing or similar field.
Essentials:
- Fluency in local languages (Dari and Pashto) and good command on English is preferred.
- Good communication skills and strong understanding.
- Familiarity with Smart Phone usage.
- Flexible in working with various conditions including accepting the shift rotations as proposes by MTNA from time to time.
- Holding Afghan Nationality
Abilities
- Ability to multi-task and work under pressure
- Ability to work independently and also as an effective team member
- Ability to set priorities and meet deadlines.
- Having good communication and negotiation skills
- Having good decision making and dispute resolution skills
- Able to travel to the districts
Job Requirement
- At least high school graduated and holding University degree is preferred.
- Holding minimum one year of experience in customer service or similar field
- Fluency in local languages (Dari and Pashto) and good command on English is preferred.
- Good communication skills and strong understanding.
- Familiarity with Smart Phone usage.
- Flexible in working with various conditions including accepting the shift rotations as proposes by MTNA from time to time.
- Holding Afghan Nationality
Submission Guideline
Qualified candidates are requested to send their covering letter along with your updated CV to hr@kabulskyscraper.com including the job title in the subject line by 15/June/2024 Your CV should be no more than 4 pages and include 3 professional references.
Important Note: (Please clearly indicate the position title in which you applied for in the Email Subject line).
Please do not send us your working certificates, educational certificates or any other additional documents while you are applying for the post. We will ask you for these documents if you are selected for the next steps of recruitment.
Only shortlisted candidates will be invited for written test or interview.