Specific duties and responsibilities will include but not limited to:

• Mobile Money new customers addition.
• Perform retail visits on daily basis for better relationship based on Monthly Beat plan.
• Inspect and analyze customer needs and provide inputs to Sales management.
• Ensure brand visibility of MTNA in MoMo channel.
• Implementation of MoMo Customers registration.
• Maximize the Company’s goals for sales penetration, profitability and customer loyalty through efficient implementation of the Company’s policies and processes.
• Communicate to MoMo Channel management information on competitor’s activities, feedback from customers and recommend changes where appropriate.
• Educate specific customer with regards to the MoMo products and services offered by MTN Afghanistan.
• Receive and transfer Customer complaints to the concerned person(s).
• Prepare and submit regular reports to direct team leader.
• Prepare monthly registration figure.
• Educate assigned dealers registering customer MoMo line as per ATRA procedure/guideline.
• Taking initiative and result oriented approach.

Education:

The position holder must be at least high school graduated and holding University degree is preferred.

Experience:

Holding minimum one year experience in customer service, sales and marketing or similar field.

Essentials:

• • Fluency in local languages (Dari and Pashto) and good command on English is preferred.
  • Good communication skills and strong understanding.
  • Familiarity with Smart Phone usage.
  • Flexible in working with various conditions including accepting the shift rotations as proposes by MTNA from time to time.
  • Holding Afghan Nationality

Abilities

• Ability to multi-task and work under pressure
• Ability to work independently and also as an effective team member
• Ability to set priorities and meet deadlines.
• Having good communication and negotiation skills
• Having good decision making and dispute resolution skills
• Able to travel to the districts