• Ensures proper supervision is in place for his assigned point of sales to meet Etisalat Afghanistan standards.

• Maintains good customer service & relationships with customers to improve customer satisfaction level.

• Shows confidence and believes in his own capacity to achieve results and tackle problems.

• Identifies the actions and behavior with the needs and priorities of the Sales & works within the framework of procedures, planning, and monitoring.

• Encourages team members to express their views and ideas and invests time in building team spirit and a friendly working environment.

• Understands the needs of customers and gives priority to customers by ensuring their needs are met.

• Prepares & provides reports on customer feedback to direct sales hierarchy in a timely manner.

• Ensures proper implementation of pre-approved processes & procedures in his relevant point of sales.

• Ensures proper management of his relevant tasks to prevent fraud-related matters.

• Maintains positive results for his relevant point of sales CVPA (Cost Value Profit Analysis) report.

• Supervises his point of sales team members by ensuring decent performance and providing feedback where necessary to mitigate the gaps.

• Maintains strong working knowledge about products and services and offers technical support and information to his team members.

• Ensures its relevant point of sales achieves its sales targets in terms of SIM sales, Top Up & Gross revenue.

• Maintains proper punctuality & discipline at the point of sales to sustain customer flow management.

• Ensures zero discrepancies for his point of sales daily reconciliation report before sharing it with finance.

• Prepares the required reports for his point of sales as per direct sales hierarchy requirements by ensuring timely submission before the due date.

• Collaborates with the Sr. Supervisor Flagship for the completion of direct sales assigned tasks by the Manager Direct Sales.