Purpose of the position

The Accountability Officer supports the MEAL team; Field staffs efforts to strengthen the quality and accountability of AAH Programme in the base level. She will be the primary point of contact for beneficiaries’ complaints and feedback; record any complaints in the forms; liaise with field staff and line management in addressing and resolving complaints; and assist in any other Accountability activities as required.

Objective 1: Support the rolling out of the CFM in the base:

• Support the MEAL Supervisor in training AAH staff at Base level to raise awareness regarding the Complaints and Feedback Mechanism.
• Regular conduction of face-to-face interview with female beneficiaries, ensure the proper filling system with codes, and maintain confidentiality.
• Receives and Investigate allegations of irregularities, fraud, corruption or other forms of misconduct by directly liaising with the affected beneficiaries in close collaboration with the MEAL supervisor.
• Support in the Investigation of allegations of irregularities, or any forms of misconduct through liaising with the affected stakeholder – as needed and as requested by MEAL HoD, FM and MEAL Supervisor
• Ensure to be informed and aware of the projects activities in order to make sure to provide accurate information (in case information is missing, ask the MEAL Supervisor, Program Manager…)
• During distributions, establish a help desk/information table to the community members to answer beneficiary comments/questions. After the distribution, prepare sensitization reports on the distribution
• Ensure key information reaches to the beneficiaries using a number of methods (leaflets, orientation, and face-to-face interview). Ensure that all beneficiaries proper receive their benefits.

Objective 2: Promote equal and/or proportional opportunities for women, men, boys and girls to provide their complaints and feedback on issues related to AAH’s commitment and interventions.

• Participate in community Engagement related activity engaged/planned by MEAL department as part of the Accountability activities.
• Conduct beneficiary satisfaction survey on beneficiaries and report results.
• Monitor feedback and participation of all beneficiaries in project cycle.
• Analyze and ensure that interventions are sensitive to issues of equal inclusion of affected population.
• Participate in investigation of complaint cases.
• Support MEAL supervisor in writing stories related to program and projects as they relate to equality and inclusion issues as a part of MEAL component
• Plan and conduct training sessions on feedback mechanism to beneficiaries and project staff.

Objective 3: Conduct monitoring & field visits to project implementation area and Support MEAL supervisor in data entries and data collection.

• Participate and/or lead surveyors during onsite field mission including KAP, PDM, and baseline-endline assessments as directed by MEAL Suepervisor.
• Support MEAL in data entries and data collection of the assessment led by MEAL.
• Helps in the identification of challenges in monitoring, data collection particularly from women beneficiaries by providing recommendations to further improve the M&E system.
• Analyze risks affecting women’s participation in project activities and provide relevant recommendation so that appropriate measures to be taken to protect that group.
• Support the proper synthesis and analysis of assessment and monitoring data with technical support on informed analysis, and consequently co-produce evidence based reports
• Propose different possible solution to improve the activity
• Ensure mainstreamed Protection and Accountability indicators and practices are reflected in data collection, etc.
• Ensure the security and confidentiality files concerning project activities up to date
• Support the development, maintenance and dissemination of complete information system including collections of good practices of protection training and gender mainstreaming in different sectors.