Responsibilities and particular assignments

General responsibilitiesمسؤلیت های عمومی :

The accountability supervisor closely works with communities to inform them about PU-AMI’s activities and services, to foster their participation in PU-AMI’s projects and to collect and ensure effective and timely management of their feedback. Under the supervision of the accountability officer, the accountability supervisor is in charge of the development and management of PU-AMI’s accountability systems in the eastern region and should also actively contribute to their dissemination and/or improvement if requested.

Objective 1هدف اول : Implementation of accountability activities

Activities/Main dutiesفعالیت ها/ وظایف عمده: Manage PU-AMI’s complaints and feedback mechanisms

• Ensure effective development and management of PU-AMI’s feedback mechanisms through the regular collection of communities’ feedback and their proper registration in PU-AMI’s dedicated system.
• Maintain confidential and detailed records of all feedback registered.
• In collaboration with the accountability officer and concerned departments, ensure close follow-up of all the feedback received, to make sure that they effectively and timely analyzed and addressed.
• Treat urgent and/or sensitive feedback with the immediate attention they require and ensure a fast resolution.
• In collaboration with the accountability officer, liaise with community leaders and external stakeholders, to support the resolution of feedback if necessary.
• Compile data, prepare and submit regular comprehensive and detailed activity reports.
• When relevant, suggest new tools to collect feedback and reinforce the relevance of PU-AMI complaints and feedback mechanisms.
• Upon request from your line manager, conduct field investigation and cross-check information received.

Objective 2هدف دوم: Promotion of complaints and feedback mechanisms

Activities/Main dutiesفعالیت ها/ وظایف عمده: Inform and raise awareness about PU-AMI’s feedback mechanisms

• Design relevant IEC (information, education and communication) tools to advertise PU-AMI’s feedback mechanisms.
• Implement accountability and CFM awareness raising and promotion activities to sensitize communities, local authorities and external stakeholders in PU-AMI’s areas of implementation and ensure that complaints and feedback mechanisms are known by communities in areas of intervention.
• When relevant, suggest new ways to advertise PU-AMI’s feedback mechanisms.

Objective 3هدف سوم : Communication

Activities/Main dutiesفعالیت ها/ وظایف عمده: Ensure clear communication with communities, within PU-AMI and with external stakeholders.

• Inform communities about their rights to be consulted and provide feedback to PU-AMI on its activities and explain them why and how to use PU-AMI’s feedback mechanisms.
• Communicate and disseminate feedback handling procedures, policies and tools to beneficiaries, project staff and other stakeholders.
• Ensure constant and adequate communication with your manager and your colleagues.
• Participate in department coordination meeting and any other meetings related to humanitarian accountability if needed.

The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.