Provide technical, operational and end user services in the implementation and support of information management (systems, procedure and activities).

Is the first-line support for users in accordance with INTERSOS standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT, services and infrastructure.

Reporting to:

(Hierarchical): Base Logistics and Supply Officer

(Technical): Country ICT Supervisor

ICT Tasks

• Assist in setup, configuration and maintenance of servers, desktops, mobiles, hardware, systems and applications in accordance with INTERSOS standards, policies, protocols and procedures
• Assist in-house users on all aspects of IT support. Work as first line Help Desk staffs and ettend to end users requests and problems. Configure and install standard software on new computers and laptops on arrival and coordinate with ICT Officer in the resolution of problems
• Maintain IT documentation, processes and procedures
• Implement data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency
• Support on preparing regular activity reports in accordance with INTERSOS guidelines. Update and archive user and ICT (Information and Communications Technology) related documentation
• Prepare training materials and provide training to end users on basic computer operations and technology whenever introduces. Provide IT support during training and workshop
• Perform any other task, specific to his area of specialty, according to the line manager

Logistic Tasks

• Perform work in the areas of his qualifications according to his line manager's instructions. This can include the following jobs and functions: 

• Storekeeper Assistant: carry out tasks of checking, recording, storing goods and preparing goods according to the storekeeper's instructions
• Mechanic Assistant: assist mechanics in performing all necessary servicing, repair and maintenance works of vehicle fleet and motorised engines
• Driver Assistant: assist the driver in performing his duties
• Maintenance Agent: perform repairs, maintenance and construction works, according to the supervisor's instructions
• Hygiene Agent: carry out cleaning activities in the mission
• Take all necessary safety measures for each work done and ensure the same for all his collaborators
• Ensure cleanliness of common working areas
• Ensure proper use, storage and maintenance of the equipment and tools provided
• Inform superiors of any incident that may occur in the course of his work
• In absence of Warehouse Assistant, support the Pharmacy Manager on the correct stock management and transport/storage procedures of medical items and supervise storage conditions (e.g. humidity, temperature, light exposure, cleanliness, pest and rodents control, stock security, maintenance of cold chain, etc.), classification, organization and inventory, in order to guarantee the quality of the medicines and other medical material, and prevent damage, financial losses generated by expired items, deterioration and robbery
• Perform tasks delegated to him