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| Senior IT Assistant | |||
|---|---|---|---|
| Country | Afghanistan | Province | Kandahar, |
| Categories | Information Technology, | Type | Full Time |
| Post Date | 2023-12-13 | Close Date | 2023-12-26 |
| Vacancy No | JR2333146 | Gender | male female |
| No Of Jobs | 1 | Contract Duration | Fixed- Term Appointment |
| Education | Certification on Telecommunication Information Technology. | Experience | For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher |
| Organization | Opportunities for you | Salary | As per UNHCR salary grade |
About Company
About UNHCR: Having entered the fifth decade of their displacement, Afghan refugees constitute one of the largest protracted displacement crises of our time. Over the years, the region has remained in flux and return movements have been interspersed with waves of emigration, sporadic flows of refugees, and exponential internal displacement. Between 2002 and 2020 an estimated 7 million Afghans have returned to Afghanistan, with more than 5.2 million being refugees who have voluntarily repatriated with UNHCR’s assistance. Refugee returns during the last three years have been far lower than in previous years, with 2,147 Afghan refugees returned from Pakistan (1,092), Iran (939), and other countries (116) in 2020, the lowest return figure that could be attributed to the deteriorating political, security and economic situation in Afghanistan and the impact of COVID-19. These returns have taken place against a backdrop of increased internal displacement due to conflict and natural disaster. OCHA, estimates that overall, nearly five million persons have been displaced since 2012 and have not returned to their place of origin. Despite strong political will to achieve peace in Afghanistan, uncertainties result from the current political context, including the significant delays in the intra-Afghan peace negotiations and the withdrawal of US troops as part of the US/Taliban negotiations. There are currently two elements constituting the international military forces in Afghanistan: the US Operation Freedom with 2,500 troops, which were recently reduced from 4,500 troops on 15 January 2021 with a possible complete withdrawal by May 2021; and the NATO Resolute Support with fewer than 12,000 troops from dozens of nations involved in a non-combat mission of training and advising the Afghan security forces. There are 72,445 refugees living in Afghanistan. Most of this group were displaced from Pakistan to Afghanistan in 2014 and settled in areas of Khost and Paktika provinces. A small number (approximately 380 people) reside in urban areas of Kabul and other cities. Refugees constitute one of the most vulnerable populations in the country. They face significant legal challenges due to the fact that that the National Law on Asylum still has not been enacted. UNHCR provides international protection and finds solutions to the refugee situation in Afghanistan building upon the ongoing consultations within the context of the Support Platform for the Solutions Strategy for Afghan Refugees (SSAR) and the Global Compact on Refugees. These include the Inaugural Meeting of the Core Group of the SSAR Support Platform (7 October 2020), the 7th Meeting of the SSAR Quadripartite Steering Committee (1 October 2020), and the High-Level Meeting on the SSAR Support Platform (6 July 2020). While ongoing security challenges remain significant, there is also an opportunity at present for Afghanistan’s gradual progression on the path towards peace and stability, which could pave the way for the long-awaited solution of voluntary repatriation. UNHCR will expand the Priority Area of Return and Reintegration (PARR) from 20 to 40 areas in 2021. Full, explicit and impactful inclusion of returning refugees into national development planning and programming is essential to enable their sustainable reintegration which will in turn solidify and fortify the broader peacebuilding, reconciliation and stabilization efforts, the integral linkages between timely, inclusive and forward-looking planning for return and reintegration and the three overarching pillars of Afghanistan’s National Peace and Development Framework (ANPDF II) for 2021-2025, as well as relevant implementation mechanisms, including the National Priority Programs (NPPs): Peacebuilding: ensuring that the imperative of voluntary return and reintegration is firmly embedded in relevant peace processes and any subsequent agreement with a view to enabling returning refugees to become part of cohesive and harmonious communities and to participate in peacebuilding and reconciliation efforts. Market-building: capitalizing on the human capital, skills and assets acquired by refugees in host countries to support market-building efforts and address human resource gaps, including through return of qualified individuals, private sector investments or opportunities for regional connectivity; and State-building: advancing inclusion of the displaced in development processes, planning and programmes; with particular focus on enhancing absorption capacity and delivery of quality services and ensuring rights through targeted humanitarian, development, and peace (triple nexus) investments in priority areas of return and reintegration, building resilience of communities as a whole; in full alignment with the strategic long-term approach to peacebuilding outlined by the President of the Islamic Republic of Afghanistan.
Job Description
Organizational Setting and Work Relationships
The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties
- Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
- Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem to prevent faults occurring.
- Carry out missions for new installations and routine maintenance tours of ICT equipment.
- Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
- Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
- Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
- Add and remove users from the Networks.
- Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
- Draft mails and memoranda on ICT matters.
- Assist in the drafting of technical documentation on radio equipment operating procedures
- Certify invoices and delivery notes and pass for payment.
- Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.
- Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
- Carry out administrative duties, within the area of competence as assigned.
- To decide on appropriate resolution to incidents.
- Escalating incidents where they cannot be resolved at the office level.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Job Requirement
Years of Experience / Degree Level
For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
Not applicable
Certificates and/or Licenses
Telecommunication Information Technology.
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Relevant experience in the ICT field.
Desirable
Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.
Functional Skills
IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
Submission Guideline
The management of the advertised openings in this announcement is in line with UNHCR Recruitment and Assignment Policy (RAP).
The vacancies are open to eligible internal and external applicants.
- Internal applicants are requested to submit their applications through Workday – Menu – Career. It is important that applicants update their Profiles (languages, education and prior working experience) before submitting their applications.
- External applicants are requested to submit their applications through the UNHCR Careers - Careers (myworkdayjobs.com). You will need to create an account as “New User” and then click on “My Account Information”. Complete the application and submit it.