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| NOC Manager | |||
|---|---|---|---|
| Country | Afghanistan | Province | Kabul, |
| Categories | Information Technology, | Type | Full Time |
| Post Date | 2022-11-14 | Close Date | 2022-11-21 |
| Vacancy No | NRT-150 | Gender | male female |
| No Of Jobs | 1 | Contract Duration | 1 Year (extendable) |
| Education | Academic computer science Degree or any related Certifications (CCNP or any higher certificate are preferred) . Certifications (MTCNA, MTCRE & MTCWE) | Experience | 3 - 5 Years preferable |
| Organization | Opportunities for you | Salary | Negotiable |
About Company
About North Telecom: North Telecom is one of the very few companies that provide Wireless and Microwave Internet Services across Afghanistan having a wide coverage almost all over Afghanistan. We are one of the preferred WISP Provider in the country. North Telecom offers services directed toward many range of clients such as ISPs, Telecom Companies, broadcasting, Government and Non-Government Organization. North Telecom has a great partnership with most of main player in the Telecom and Telecom industry. We are offering many added value services to our partner/customer all over Afghanistan, along with 24/7 hours Network Operation Center.
Job Description
The main aim of the NOC Manager is coordination to ensure that the networking system runs efficiently without interruption. Manage the business process in the organization.
Strategy & Planning
The NOC Managers primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure.
Provides overall expertise with all network operations functions.
Acquisition & Deployment
Handle escalations and manage support from different levels.
Ensure adherence of operational metrics.
Hire, develop, and retain highly responsive and customer focused engineers to ensure the effective operation of the department
Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
Provide procedural training to staff.
Perform performance objectives and performance reviews with all team members.
Operational Management
The NOC Manager will include hands on technical support work related to the overall health and maintenance of customer environments.
This position will perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from other departments.
The NOC Manager will manage all related partner operational expectations.
Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
Ensure that reports are accurate and delivered on time
Ability to define, implement and enforce configuration management and change management policies and practices.
Job Requirement
Formal Education & Certification
An NOC manager requires at least a bachelor's or master's degree with qualifications in computer science, electrical engineering, telecommunication engineering and information technology and related fields.
Knowledge & Experience Personal Attributes
- At least 3 years’ experience in providing and managing network or ISP managing peripherals.
- Academic computer science Degree or any related Certifications (CCNP or any higher certificate are preferred)
- Certifications (MTCNA, MTCRE & MTCWE)
- Having supervisory, Management and coordination skills.
- Having perfect humanitarian and equipment allocation skills
- Being Expert of Network Technologies (i.e. routing protocols, Microsoft and Linux services).
- Excellent organizational managing the interpersonal skills is MUST
- Able to take initiative and work under pressure with limited supervision.
- Able to work in team work environment, and achieve team results or goals.
- Able to communicate with domestic language further international English language.
Excellent leadership qualities
Demonstrated history of successfully leading teams
Excellent skills in developing processes and procedures for Client & In-house team.
Excellent oral communication skills, writing and presentation skills
Ability to interact with clients in a professional, articulate manner
Submission Guideline
Email Subject: Vacancy No followed by your first name