1. Appraisal, Monitoring and Evaluation Systems

1.1. Technical and Systems Development

a) Contribute to the development and updating of the country AME strategy, the consolidated AME work plan and AME frameworks for all ongoing projects;

b) Ensure that AME findings are reflected and their recommendations are incorporated in future concept notes, proposals and implementation plans;

c) Implement the AME policies and procedures as described in the ACTED AME standard guidelines and make sure that the tools are followed as applicable;

d) Contribute to an effective roll-out of M&E collection and reporting systems to all staff and partners through training, site visits, manuals, and other technical support as needed.

1.2. AME Implementation and Management

a) Develop the ToRs and mission plans and carry out assessments, monitoring and evaluations

(baselines, mid-terms, endlines) as reflected in the ToR and mission plan;

b) Develop and oversee the implementation of appropriate data collection and analysis instruments,

methodologies (e.g. survey questionnaires, focus group discussions, key-informant interviews) and

data/information dissemination/utilization plans;

c) Closely supervise data collection activities and ensure that data collection teams are organized and

resourced as needed, and that they deliver as per field mission plans and according to data quality

standards;

d) Maintain electronic and/or paper-based MIS systems for tracking and reporting all quantitative

data and information including reporting on ACTED’s 16 global strategic program indicators;

e) Analyze AME data and produce reports, factsheets with useful statistical analysis and presentation

(charts, tables, histograms, box plots) as necessary in a timely manner;

f) Measure and report on qualitative and quantitative input, process, output, outcome, impact,

objective, and goal-level performance indicators for all projects;

g) Provide data to the Project Development Team for use in preparation of reports to donors and

other stakeholders, as required;

h) Contribute to donor proposals and fundraising efforts (particularly logical-framework designs,

formulation of SMART indicators and AME budgets) and reports;

i) Provide AME related capacity building and awareness to implementing partners and other

institutions supported by ACTED as appropriate;

j) Represent ACTED in different forums on AME related issues when required.

2. Learning

a) Contribute to proactive dissemination and use of knowledge gained through AME activities among

Project Managers, Technical Coordinators and Project Development Manager/Officers;

b) Contribute to organizing and facilitating learning events in order to capture best practices and

lessons learnt when a project closes or as required;

c) Document and share the lessons learnt and best practices on time and ensure that the knowledge

gained contributes to the improvement of projects and influence the strategic development of

future projects and activities;

d) Support project implementation and improvement by providing timely information around project

successes to be scaled up as well as challenges to allow ‘course correction’ throughout life of the

program.

3. Beneficiary Complaints and Response Mechanism

3.1. Oversight of the Beneficiary CRM (only applicable in the absence of an AME Manager)

a) Establish, implement and monitor the beneficiary Complaints and Response Mechanism (CRM)

for the country mission in line with ACTED standard beneficiary CRM procedures;

b) Ensure the effective functioning of the beneficiary CRM and that beneficiary complaints/feedback

is adequately captured, analyzed, addressed and responded to in a timely manner and utilized by

the program and coordination teams;

d) Oversee the proper management of the project CRM central database;

e) Build capacity and understanding among ACTED staff, partners and contractors on beneficiary

accountability and CRM.

3.2. Contribution to the Beneficiary CRM

a) Contributing to the implementation of the beneficiary Complaints and Response Mechanism

(CRM) for the country mission in line with ACTED standard beneficiary CRM procedures;

b) Contribute to the proper management of the project CRM central database;

c) Build capacity and understanding among ACTED staff, partners and contractors on beneficiary

accountability and CRM.

4. AME Team Management

a) Ensure that staff under the direct responsibility understand and are able to perform their roles and responsibilities;

b) Manage AME Assistants, Monitors and Enumerators delineating their responsibilities and follow-up the work plans and day-to-day activities;

c) Ensure a positive working environment and good team dynamics;

d) Manage interpersonal conflicts among team members;

e) Undertake regular appraisals of relevant staff;

f) Identify the AME training needs of team members and discuss plans with the AME Manager for both internal and external trainings;

g) Coach, train, and mentor AME Assistants, Monitors and Enumerators with the aim of strengthening their technical capacity, exchanging knowledge within the AME team;