Provide appropriate and timely case management by assessing the needs of individuals with protection concerns, developing and implementing tailored case plans based on needs and ensuring appropriate follow-up while creating a climate of trust and care.

Reporting to:

Hierarchical: Case Worker Team Leader

Functional: Case Worker Team Leader

Tasks

• Conduct intake interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met
• Carry out comprehensive assessments for each client after receiving their consent and consider emotional, behavioral, and social factors that affect their psychosocial well-being as well as protection and risk factors
• Conduct home visits to assess clients’ living conditions when necessary
• Develop a tailored case plan with the client, based on needs identified during the assessment
• Refer clients to appropriate services and when necessary, accompany them to different service providers
• Provide continuous basic emotional support and counseling through regular follow-up meetings, establishing a relationship built on trust and respecting confidentiality protocols
• Document cases on the internal case management platform and ensure that any progress on the action plan and any significant change in the client’s psychosocial well-being and overall situation is timely and duly recorded
• Ensure proper and safe filing and archiving of case management files to maintain data confidentiality
• Close cases when objectives in the case plan are met and no further needs are identified
• Carry out all tasks respecting key protection principles, including but not limited to: do no harm, non-discrimination, confidentiality, accountability, and need-to-know principles
• Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Case Worker Team Leader
• Ensure good relationships and coordination with the main service providers in the area of intervention to improve the identification of persons with specific needs for prompt referral, follow-up up, and information sharing
• Identify and report gaps in the availability and quality of services provision for clients in the target areas