The Operation Manager is responsible for coordination with donor on distribution, coordination with stakeholders, leading the field team and coordination with the field team. The operation manager is qualified in management, reporting and representation who is directly reporting to the project manager. Further, the operation manager is having regular meetings with the donor and applying the requirements into the actual program implementation for quality delivery.

Management responsibilities 

• Adherence to RSDO policies, guidance and procedures, including RSDO’s standards, procedures, and guidelines for project governance.
• Contribute to the development of the organization, area and core competencies strategies, and initiatives.
• Coordinate and manage project implementation under direct supervision of the project manager (activities, budget and project documentation) in line with grants, strategies and donor requirements.
• Implement technical direction and ensure high technical quality of projects.
• Provide regular progress reports to the project manager                      
• Ensure capacity building of project staff and transfer key skills through development of the improvement plan
• Liaise and collaborate with relevant local authorities and other key stakeholders
• Ensure positions are staffed and projects are on track, timely reporting challenges and escalating issues to the relevant focal points.
• As required identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies
• Take responsibility for discussing job expectations, performance, and objectives on an informal, quarterly basis with all staff and as a part of the annual Performance Review and Planning Process

Technical Responsibilities 

Overall responsibility for effective and efficient management of Project.

• Develop the distribution plan align with donor and the project manager
• Prepare and develop the request of items and submit to donor on a specific timeline in coordination with project manager and the program manager
• Evaluate the capacity of the team and develop the improvement plan
• Responsible for providing technical and implementation support and guidance to field-based staff in effective implementation of project.
• Responsible for providing instructions on work plans
• Responsible for providing timely and methodical updates regarding needs and trends specific to the responsible and report to the Program Manager.
• Acting the project manager in his absence to support the overall program delivery
• Addressing the timely challenges raise in the field and on the spot

Coordination and Representation:

• Conduct senior representation at provincial and district levels and promote strong working relationships with local authorities’ counterparts and local communities.
• In line with RSDO’s standards, ensure communication plans are implemented, stakeholders are informed on RSDO’s activities, and the organization is well accepted by communities.

Monitoring, reporting and development.

• In close coordination with project manager at RSDO and donor, develop program monitoring tools.
• Conduct quality control and site monitoring to ensure that activities delivered are according to the standards and indictors of mentioned int the project.
• Ensure Program monitoring as per expected outputs and outcomes highlighted in the project proposal and reporting to the project manager
• Weekly reporting on actual field progress to the project manager
• Follow up the progress of the field activities regularly
• Continuously update project documentation and filing system in the project areas.
• Provide ongoing feedback to the project team and instruct them to the effectiveness and proficiency.