The Teller accurately and efficiently processes and records routine transactions for bank customers including cashing cheques, accepting deposits and withdrawals, processing cash advances, Da Afghanistan Bank (DAB) withdrawal and deposits. In addition, the Teller promotes and advises customers on the Bank’s products and services. Teller must process all transaction through cash management procedure and will directly responsible for any shortage, before processing any transaction, Teller must make sure the correctness of documents as necessary for different types of transactions.

Duties & Responsibilities:

• Ensure that customers receive excellent services by providing quick and accurate information and processing the requests as efficient as possible.
• Receive and count working cash at beginning of shift with proper denomination.
• Teller is responsible to satisfied Customer’s from nature of the transaction and cash before leaving the counter.
• Identify customers, validate and cash checks during conduct of transactions.
• Accept cash for deposit and check accuracy of deposit slip.
• Record all transactions promptly, accurately and in compliance with Bank Policies and Procedures.
• Balance cash drawer throughout the day with final balancing at end of day and cash scroll.
• Receive cash from head teller while needed and send cash to head teller while surplus, physically and on system.
• Make sure to secure the cabin while in / out and dealt with customers according to Bank Policies.
• Banknotes received on validity.
• Responsible to keep counter door and safe lock while leaving the counter.
• Prevent unauthorized person to enter the counter.
• Has knowledge of Bank rules, procedure and regulation specially LCTR (Large Cash Transaction Report) STR (Suspicious Transaction Report) and occasional transaction.
• Regularly check and monitor the cash position and ensure that physical cash is tallying with the system at any point of time during the bank’s working hours.
• Write particular clearly.
• Prevent user and password sharing with others.
• Checking of Operational Equipment for daily Operation, Mobile and other electronic items are not allowed to use in cabin.
• Ensure strict control over selecting the right customers account for cash deposit and withdrawal.
• Resolve issues and problems with customer accounts at the level of cash activities.
• Explain advice and promote bank products and services to customers.
• Understand, adopt and adhere to bank policies, procedures, instruction and guideline.
• Responsible and Report any Shortage in Cash immediately on Spot to line Manager.
• Be cautious while process Cheque from all aspects and make sure that the Cheque issued by customer is unpaid.
• Assist with Head Teller of the branch in daily branch activities.
• Punctuality. (Follow official working time schedule properly).
• Behave in a professional way with all the colleagues and customers of the branch.
• Confidentiality of customer account and personal information.
• Ensure all the policies of BMA have implemented.
• Complete and comprehensive knowledge of BMA products, services.
• Any other task, duty assigned by line manager.