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| Customer Service Representative (CSR) | |||
|---|---|---|---|
| Country | Afghanistan | Province | Herat, Kandahar, Kunar, |
| Categories | Banking, | Type | Full Time |
| Post Date | 2023-01-04 | Close Date | 2023-01-15 |
| Vacancy No | BMA//2023//09 | Gender | Male |
| No Of Jobs | 12 | Contract Duration | Permanent |
| Education | Bachelor Degree in BBA or Economics | Experience | 2 Years |
| Organization | Opportunities for you | Salary | As Per Bank Salary Scale |
About Company
About Bank-e- Millie Afghan (BMA): Bank-e-Millie Afghan Bank-e- Millie Afghan (BMA) was the first financial institution established in Afghanistan in 1933. Similarly, it was the first financial institution established in a public private partnership set up with 72 percent share held by private sector. As a first bank in Afghanistan, BMA introduced formal banking services to the people and government of Islamic Republic of Afghanistan. Since then, the banks competitive strength and ongoing market leadership philosophy lays in its strong capital base and proven trustworthiness. In 1976, it was fully nationalized by the government of Afghanistan. Since its establishment, BMA is a leading banking in providing modern and secure banking services. Securing depositors' funds is the top priority of the bank. At the same time, the bank is contributing considerably to the development of manufacturing, agriculture, services, and international trade in the country. BMA is operating based on strong corporate governance principles, financial risk management and strict compliance to keep its credibility and trust. BMA has 16 city branches in Kabul and 22 provincial branches and equity investments in United States of America and England. And it is celebrating its 90th years of fame.
Job Description
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of the bank Policies, products and Service as well as communicating effectively with team members within the customer service department.
The Customer Services Representative is responsible for providing quick and on time service for bank’s Customer by processing the Account Opening Process and getting accurate information as required and necessary ,answering to Customer Compliant and Instruction, guiding customers on various bank’s products, cross selling of products and building rapport with customers.
Customer service representative interacts with customers to provide them information to address inquiries regarding products and services According to customer need. In addition, they deal with and help resolve customer complaints within reasonable time.
Duties and Responsibilities:
- Ensure that customers receive excellent services by providing quick and accurate information and processing the requests as efficient as possible.
- Get ensures of proper Customer identifications and Verification of all required and necessary document for opening an account as banking procedures and policy.
- Insure that all documents processed for account opening and accounts closing handover to the responsible person for proper filing.
- Communicate effectively to promote various products of the Bank to the Customer to fulfill their needs.
- All Account should be opened According to Operation Manual and Compliance department policy, Review Customer files to ensure all required documents have been completed as necessary.
- Before opening account he/she should check clients name on sanction and balcklist lists which sending from compliance department
- Review Account Opening at the end of the day, on daily basis for any defects and updating.
- Responsible for issuing Cheque book and other Banking Service Cards to Customer.
- While opening an account make sure that information entered in system is correct as necessary.
- Processes customer orders/changes/returns according to bank policies and procedures.
- Be familiar bank rule regulation, Policies and Procedures.
- Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken in their file.
- Interview and deal Politely with Safe Locker Customer and provide accurate information and keeps record of Locker .
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies
- Good listener, Polite and patient
- Understand, adopt and adhere to bank policies, procedure, instruction, guideline and bank approvals.
- Mini funds transfer from account to GL/PL accounts as locker rent and duplicate card printing.
- Scane AOF , other ducoments and safe its soft copy.
- Any other task, duty assigned by line manager.
Job Requirement
- BBA, general education degree or equivalent
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Ability to type
- Knowledge of administrative procedures
- Numeric, oral and written Dari, Pashto, English language applications
The Ability to Listen Closely to Customers, Clear Verbal Communication, Ability to Empathize, Data Entry and Basic Computer Skills, Time Management Skills, Management of Personal Emotions, Situation Evaluation and Analysis, Organizational skills, Respect, Ability to Identify and Anticipate needs, Flexibility
Submission Guideline
You should apply electronically by sending your CV and a one-page covering letter explaining your interest and suitability for the position to E-mail given below.
PLEASE SPECIFY THE POSITION NAME & VACANCY NUMBER IN THE SUBJECT LINE OF YOUR E-MAIL.
PLEASE NOTE:
1. APPLICATIONS RECEIVED AFTER THE DEADLINE WILL NOT BE CONSIDERED.
2. ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTED.