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| Information Communication & Technology (ICT) officer | |||
|---|---|---|---|
| Country | Afghanistan | Province | Kabul, |
| Categories | IT, | Type | Full Time |
| Post Date | 2023-02-13 | Close Date | 2023-02-20 |
| Vacancy No | MEDAIR_KBL_AFG14 | Gender | Male |
| No Of Jobs | 1 | Contract Duration | 31-Dec-2023 (with possibility of extension) |
| Education | Recognised apprenticeship in Informatics & Networks | Experience | 1-2 years of experience in an IT support role |
| Organization | Opportunities for you | Salary | As per organization salary scale |
About Company
About MEDAIR: Medair is an international humanitarian organization established in 1988. Medair has been operating in Afghanistan since 1996 with programs mainly in the Health, Water & Sanitation, and Livelihoods sectors with significant reconstruction activities in remote areas. Current projects are Water & Sanitation, Food Security, & Disaster Risk Reduction. An Integrated Emergency Response: Medair aims to respond to high levels of food insecurity, malnutrition, and morbidity in Tirinkot district. The project intends to improve and extend WASH services including water supply infrastructure and hygiene practices to improve outcomes for vulnerable families. An Integrated Emergency Response: Medair aims to respond to high levels of food insecurity, malnutrition, and morbidity in Uruzgan, which has been significantly affected by drought and conflict conditions. Building upon Medair’s decades of experience in the Central Highlands and Kandahar, the project intends to improve and extend utilisation of lifesaving preventive and curative nutrition and health services by mothers, PLWs and children U5; to increase access to clean water, to reduce vulnerability to water-related and other preventable diseases, and to improve and increase food security for the most vulnerable families through food voucher distributions.
Job Description
Overall Purpose
This key role in the Country Program, in collaboration with others in the Global ICT Team, ensures functionality of end user ICT and applications including tickets prioritization and resolution within requested timeframe. Ensures that Medair users have access to the software and productivity tools they need on their computers and phones across all country programs to enable our teams to perform their work in the most effective and efficient way within the constraints of the specific contexts.
Project Overview
An Integrated Emergency Response: Medair aims to respond to high levels of food insecurity, malnutrition and morbidity in Health and Nutrition, WASH and Food Security in Daikundi, Kandahar and Uruzgan Provinces in Afghanistan.
RESPONSIBILITIES
Helpdesk
40%
- Monitor the queue of assigned IT end-user tickets and resolve them according to given priority.
- Dispatch tickets to the second level support in Security, Infrastructure and Applications teams. Cooperate during ticket resolution when needed.
- Proactively analyse tickets history, detect common issues and propose solution
- Supervise 3rd party vendor and cooperate during troubleshooting of IT user problems
- Immediately escalate high priority issues to Service Desk Team Leader
- Look for tools/solutions improvements and automation in the domain of helpdesk.
Administration
10%
- Manage inventory tracking of all hardware and software in Medair using appropriate tools
- Supervise and track hardware repairs for Field and GSO cooperating with Logistics and 3rd party vendors
- Stock management for GSO IT consumables
Personal Computers and IT peripherals support
30%
- Imaging of New Field / GSO Laptops and Desktops
- Preparing user workspace by installation of GSO User PC, Telephones and IT peripherals
- Train GSO staff by creating user manual documents and best practices for end-users
- Configure and troubleshoot end user IT equipment, hardware/software problems
Application Support
20%
- Perform installation, configure user access to standard and custom Medair applications.
- Troubleshoot user issues on common applications as MS Office, Intranet etc.
Innovation/changes
- Holder of this position is required to proactively analyse the ticket history and provide recommendations for needed improvements within ICT systems and solution to increase systems efficiency.
Management
- Line manages directly the Senior IT and Logs Assistant and matrix management of the IT focal points in the project bases
This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.
Job Requirement
DELEGATED RESPONSIBILITIES
- Cross training matrix
- Global ITS Teams Member
- University degree in relevant subject
Required Educational Background / Experience/ Technical and Personal Know-Hows
Level of Education Required
- Recognised apprenticeship in Informatics & NetworksAdditional certification and/or field of specialisation
- ICT Certifications (OS, Networking, Security, Cloud) desirable
Working Experience Required
- 1-2 years of experience in an IT support role
Language Skills
- Fluent in written and spoken English, (any local language)
Information System Skills
- Ticketing Systems:
- Jira
- Operating systems:
- Microsoft Active Directory services
- Office 365, Azure, AWS, Box
- Applications:
- Supporting MS Office 365
- Network:
- -Cisco Meraki
- -Basic Wired and wireless network management
- -Routing principles
- Helpdesk:
- IT end-user support using ticketing systems as Helpdesk function
- Software installation, updates on a regular basis
- Supporting office equipment, e.g. printers, beamers, scanners
- Vendor management
Submission Guideline
Interested applicants should apply and forward their applications through the online JOB APPLICATION FORM which could be found under the submission email. The link should be copied, pasted and opened in a new page.
Note: Please indicate the position tittle and vacancy number in your application letter. Applications received after the closing date or without the exact position title and vacancy number will no be given consideration.