1. Summary of Key Functions

The incumbent has the primary responsibility for implementing and maintaining an organization's Information and Communication Technology services and solutions such as computer systems, installs and configures hardware and software, email and connectivity support, and solves technical problems of end user for ensuring the entire ICT system in Ghazni Sub-office running smoothly. ICT Assistant position monitors the Ghazni field office operational requirements and analyzes the business requirements of different departments in mentioned field office and conducts feasibility studies to determine the best use of technical resources to include a new information and communication system with technology components.

The ICT Assistant is responsible for providing ICT system support and setup, develop ICT solutions, maintain and update of CARE Afghanistan field office ICT infrastructure and network and related applications and services in CARE Sub-office. The ICT Assistant is responsible for maintaining the proper flow of the mission’s information communication and technology as well as managing the computer systems and networking.

2. Key relations

Internal:

• Report to Information and Communication Technology Supervisor and will have close collaboration with Provincial Managers, field staff and ICT team here in Kabul.
• Close communication and coordination with other program/unit/department and with provincial staff and team to ensure proper delivery of ICT service and resources.

External:

Concerned vendors, ISPs, GSM companies, ICT service provider, ICT Team, and ICT Solution Center (HelpDesk).

3. Duty Locations 

Main duty station is Ghazni Sub-office, with frequent travel other field offices if required.

4. Key Results Expected:

As a member of ICT department, he/she is responsible to provide full support to ensure that field office basic ICT needs are identified and the proposed services and solutions are delivered to staff on time in close coordination and consultation with provincial heads. Be able to prepare a comprehensive ICT service and performance monthly report. ICT Assistant will make sure that staff utilize standard ICT services and solution to effectively help field office operations and will provide consistence technical contribution to all staff using CARE ICT resources. ICT Assistant will focus on achievement of the following results:

Main Responsibilities and Tasks:

Responsibility #1: Perform and provide ICT Supports such as LAN, Internet, Emails, Hardware & Software solution and services for Ghazni Sub-office for smooth running all needed ICT operations:

• Ensure to assist the field office with computer maintenance, install and configure ICT equipment, and perform preventive maintenance and troubleshooting of variety of hardware and software installations to meeting ICT requirements.
• Ensure proper data protection management by establishing a clear back-up module for field office and undertake the necessary steps for this activity including designing a schedule and materials list.
• Identify equipment and accessories required for the smooth functioning of computers in CARE field office.
• Assist ICT Department in the identifying specification, relocation and assembly of any equipment including computers, printers, accessories, and satellite systems in all office, as required depending on need.
• Support the field office in tagging all the ICT equipment/ Assets and keeping proper inventory records of ICT equipment and devices.
• Maintain and troubleshoot all network and computer related issues and repair of hardware, operating systems and applications and monitor and maintain computer systems and networks in field office and as well as in field office.
• Provide constant flow of information, regular communication system and support the technical aspects of the mission’s information technology.
• Provide computer software and hardware, Internet, Email troubleshooting, LAN coaching/training to the staff in Ghazni Sub-office.
• To help and provide technical support to Ghazni office users on CARE financial management system (FGMS) and software application.

• Keep CARE Ghazni Sub-office computers with standard hardware and software configurations, and regularly check if required upgrade.
• Maintained and administrating LAN for providing constant office automation support to field office as well as to all sub-office.
• Responsible for installing standard software used in CARE Afghanistan mission wise computers for daily office activities.
• Responsible for installing and update security software in each and every computer belong to all CARE that use this office ICT and computer resources.
• Responsible to keep clean and free of dust all ICT devices and equipment used in Ghazni Sub-office and use of blower and other cleaners are recommended.

Responsibility #2: Responsible for overall ICT system setup and technical installation, diagnosing hardware and software faults and solving problems using CARE standard Help Center via Zendesk or Helpdesk management system and solutions to all Ghazni office users.

• Installing and configuring computer hardware, software, systems, networks, printers and scanners as shared basis on the network or as standalone for staff in main and field office.
• Assisting field office staff for providing update list of Afghanistan based CARE office computers, printers, and their condition Location meanwhile prepare maintenance report.
• Preparing monthly report of daily ICT activities, maintenance updates, and ICT service progress report to ICT department and field office management.
• Visiting field and site offices frequently for computer hardware/software problems, preferably troubleshooting and providing appropriate services to overall ICT solutions.
• Responding in a timely manner to requested ICT issues and provide ICT related support and solutions to submitted ICT service tickets
• Providing technical support across the office via establishing remote technology sessions, or may be in person or over the phone, and follow-up the Zendesk tickets with end users.
• Testing and inspecting newly purchased computer and technology peripheral devices and appliances after purchase or received from the logistic.
• To carry out all ICT related administrative work such as processing of ICT related services contracts, financial document and invoices and or any other identical task assigned by the respective supervisor.
• Provide Wireless network support to staff and guests when required.
• Provide Multimedia sound system to CARE field office meetings and or any events.

Responsibility #3: Ensure that Telecommunication services are standard and employees utilize the Telecommunication services effectively in field office

1. Ensure that all Telecommunication equipment in Ghazni Sub-office are functional and are used effectively, and take appropriate measure to restore the efficiency of the communication equipment that are not functioning to the standard level
2. Keep all Ghazni Sub-office communication equipment in good condition all the time.
3. Help and provide overall technical support overall telecommunication system to manage PABX exchange telephone, Satellite and HF and VHF radio installations.

Administrating the databases that are used in CARE. The incumbent is also responsible to involve in the planning and administration of the databases and their troubleshooting.

• Administrate database systems of high availability and quality depending on each end user’s specialized role.
• Communicating regularly with user, applications and operational staff to ensure database integrity and security is considered fully and deployed.

Any other identical task assigned by the respective supervisor.